1. General:
These general conditions of sale apply strictly to all sales of products made in the Iberian Peninsula and the Balearic Islands by BODEGAS VALDELANA S.L. (C.I.F. B01303429) and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. (C.I.F. B01557008), destined to natural persons.
Any order made to BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. necessarily implies, as an essential, decisive and indispensable condition, the acceptance without reservations by the Customer of the General Conditions of Sale in force on the day on which the corresponding order is made. In addition, the Customer acknowledges that the acceptance of these conditions will imply their application to the order to which they refer, as well as to any subsequent order, except in cases where new conditions are brought to their attention by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L.. The fact that BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. do not invoke any of the present conditions at any given time cannot be interpreted as a waiver of their right to do so in the future or in the past.
Applicable law and competent jurisdiction. The interpretation and execution of these conditions, as well as all acts that are a consequence thereof, shall be subject to Spanish law, unless there are public order provisions to the contrary.
2. Prices:
The prices published by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. are in Euros and are valid except for typographical errors. All prices include the VAT applicable on the day of the order. Any change in the VAT rate will be automatically applied to the prices of the products for sale by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L.. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Customer. The offers on products for sale by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will be shown in the product file and, unless otherwise indicated, will be valid as long as they are displayed on the screen.
3. Payment:
3.1 Payment systems
The Customer agrees to pay at the time the order is placed. To the initial price listed by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. for each of the offered products, the corresponding shipping charges will be added. In any case, such charges will be communicated to the Customer prior to finalizing the purchase.
When placing the order, the Customer may freely choose to pay for the purchases via the REDSYS or PAYPAL payment platforms. Both options allow payment by debit card and credit card (Visa, Mastercard, Visa Electron and/or other similar cards).
3.2 Security in the payment
BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. employ the highest security measures commercially available in the sector. In addition, the payment process operates on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, ensuring that it is intelligible only to the Customer’s computer and the Website. In this way, the use of the SSL protocol guarantees:
3.2.1
That the Customer is communicating his data to the server center of BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. and not to any other entity attempting to impersonate it.
3.2.2
That the data transmitted between the Customer and the server center of BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. is encrypted, thereby preventing its possible reading or manipulation by third parties.
4. Product:
The offers presented by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. are valid within the limits of available stock. BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. reserve the right to modify the assortment of products depending on stock levels. The photographs, graphics, and descriptions of the products offered for sale are for informational purposes only and do not in any way constitute a commitment by the seller.
BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. inform the Customer that the number of available units is kept updated in accordance with the stock in storage and the availability from our suppliers. Under no circumstances will BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. intentionally sell more units than are available or than have been reserved by the supplier.
BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will do everything possible to satisfy all its customers in their demand for products. However, at times, due to causes that are difficult to control by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. such as human errors or incidents in the computer systems, it is possible that the quantity finally supplied by the supplier differs from the order placed to satisfy the Customer’s orders.
In the event that a product is not available after an order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the Customer wishes to return the delivered product, they must follow the stipulations in the Return section.
5. Shipments:
5.1 Product delivery
BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. undertake to deliver the product in perfect condition to the address indicated by the Customer in the order form, which in any case must be located within the Territory.
In order to optimize delivery, we thank the Customer for providing an address where the order can be delivered during normal business hours. BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will not be responsible for delivery errors when the delivery address provided by the Customer does not accurately reflect the actual location or has been omitted. It is informed that it is possible for the same order to be divided into several deliveries.
5.2 Delivery term
Shipments will be made through a courier company. The order placed will be delivered within a maximum period of 10 working days from the confirmation of the order. Although the usual delivery time of BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. usually ranges between 3 and 6 days from the completion of the order, these timeframes are averages and therefore estimates. They may vary due to logistical reasons or force majeure. In cases of delivery delays, BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will inform its customers as soon as they become aware of them.
Each delivery is considered made from the moment the transport service of BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. makes the product available to the Customer, as evidenced by the control system used by the transport company. In the event of delays in the delivery of orders attributable to BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L., the Customer may cancel their order in accordance with the procedure described in Section “6. Return”. Delays in delivery will not be considered in cases where the order has been made available to the Customer by the transport company within the agreed period but could not be delivered due to causes attributable to the Customer.
5.3 Delivery data, deliveries not made and lost
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. contract, as part of the courier delivery service, the performance of a series of follow-up actions aimed at ensuring that the delivery takes place.
If, after 7 working days from the scheduled delivery, a delivery has not been arranged, the Customer should contact BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L.. If the Customer does not do so, after 10 working days from the scheduled delivery, the order will be returned to our warehouses, and the Customer will be responsible for the shipping and return costs, as well as any associated management expenses.
If the delivery cannot be made due to the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.
5.4 Diligence of the delivery
The Customer must check the condition of the package before the carrier, who, on behalf of BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L., delivers the requested product, indicating on the delivery note any anomalies detected in the packaging. If, after reviewing the product, the Customer detects any issues such as dents, breakage, signs of having been opened, or any damage caused by the shipment, the Customer undertakes to notify BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. via email within 24 hours of delivery. After that time, issues of this nature will not be attended to (except for items under warranty).
6. Return and cancellation policies
6.1 Returned goods:
Our policy, in compliance with current regulations, is to grant the right to return any item purchased from BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. within 7 days from the date of receipt.
No explanation is required; any item purchased from BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. returned in its original packaging, sealed and in perfect condition will be accepted without further ado. Within a maximum period of 15 days from the receipt of the return, BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. undertake to refund the amount.
Before making the return, you must notify the customer service department. If the reason for the return is that the returned item is defective or does not correspond to what was ordered, BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will bear the costs of the return and the new shipment. If the reason for the return is that the order does not satisfy you, the amount will be refunded, excluding the shipping and return costs.
6.2 Order Cancellation:
If the order is canceled before the goods are dispatched, the Customer will incur no charges. In the event of cancellation after the goods have been dispatched, the Customer will be responsible for the shipping and return costs of the order.
7. Privacy policies
Clients and Users agree to browse the website and use its content in good faith.
In compliance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, you are informed that the completion of any form on www.bodegasvaldelana.com or the sending of an email to any of our mailboxes implies the acceptance of this privacy policy, as well as the authorization for BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. to process the personal data you provide, which will be incorporated into the file owned by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L., registered in the General Registry of the Spanish Agency for Data Protection.
The Customer’s data will be used to send emails regarding sales made by BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. and to deliver the purchased products. By merely visiting the website, Users do not provide any personal information nor are they obligated to do so.
BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. undertake to maintain the utmost confidentiality and discretion regarding the information provided and to use it solely for the indicated purposes. It is presumed that the data has been entered by its owner or by an authorized person, and that it is correct and accurate.
Therefore, the Customer is responsible for the accuracy of the data, and BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will not be held responsible for any inaccuracies in the personal data of the Customers. In accordance with current data protection legislation, BODEGAS VALDELANA S.L. and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. have adopted the appropriate security measures for the data provided by Customers and have implemented all available means and measures to prevent loss, misuse, alteration, unauthorized access, or extraction of such data.