These general conditions of sale apply strictly to all sales of products made in the Iberian Peninsula and the Balearic Islands by BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. with C.I.F. number B01557008, hereinafter BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L., destined to natural persons.
Any order made to BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. necessarily implies, as an essential, decisive and essential condition, the acceptance without reservations by the Customer of the General Conditions of Sale of BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. in force on the day on which the corresponding order is made. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent request, except in those cases in which new conditions are brought to their attention by BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L.. The fact that BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. does not appeal at any given moment to any of the present conditions can not be interpreted nor will it be equivalent to waiving recourse to them in the future or in the past.
Applicable law and competent jurisdiction. The interpretation and execution of the conditions, as well as all acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions that are contrary to this.
The prices published in BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. are in Euros and are valid except for typographical errors. All prices are inclusive VAT applicable on the day of the order. Any change of VAT rate will be applied automatically to the prices of the products for sale in BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L.. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Client.
The offers on products for sale in BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will be shown in the product file and, if not indicated otherwise, they will be valid as long as they are displayed on the screen.
3.1 Payment systems
The Customer agrees to pay at the time the order is placed. At the initial price that appears in BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. for each of the products offered, the corresponding rates will be added to the relevant shipping costs.In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.
When making the order, the customer can freely choose to pay the purchases made in BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. through the REDSYS or PAYPAL payment platforms. Both options allow payment by debit card and credit card (Visa, Mastercard, Visa Electron and / or other analog cards).
3.2 Security in the payment
BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. has the highest security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible for the Client’s computer and the Website. In this way, using the SSL protocol guarantees:
That the Client is communicating his data to the server center of BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. and not to any other that tries to pass itself off as this one.
That between the Client and the server center of BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
The offers submitted by BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. are valid within the limit of available stocks. BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. reserves the right to modify the assortment of products depending on the stock. The photographs, graphics and descriptions of the products offered for sale are only indicative and do not compromise the seller in any way.
BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. informs the Client that the number of available units is kept updated with the stock in storage and the availability by our suppliers. In no case BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will intentionally sell more units than you have or the supplier has reserved.
BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will do everything possible to please all its customers in the demand for the products. However, at times, and due to causes that are difficult to control by BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L., such as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. to satisfy the orders of the Clients.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow the stipulations in the Return section.
5.1 Product delivery
BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form, which in any case must be included within the Territory.
In order to optimize the delivery, we thank the Client for indicating an address in which the order can be delivered during normal business hours. BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will not be responsible for the errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted. BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. informs the Customer that it is possible that the same order is divided into several deliveries.
5.2 Delivery term
Shipments will be made through a courier company. The order placed by you will be delivered within a maximum period of 10 working days since we have made the order confirmation. Although the usual delivery time of BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. usually ranges between 3 and 6 days, from the completion of the order. These deadlines are means, and therefore an estimate. Therefore, they may vary due to logistical reasons or force majeure. In cases of delays in deliveries, BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will inform its customers as soon as it becomes aware of them.
Each delivery is considered made from the moment in which BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. of transports makes the product available to the Customer, which is materialized through the control system used by the transport company. In the case of delays in the delivery of the orders attributable to BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L., the Customer may cancel his order in accordance with the procedure described in Section “6. Return”. Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered due to causes attributable to the Customer.
5.3 Delivery data, deliveries not made and lost
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at guaranteeing that the delivery takes place.
If after 7 working days after the departure to the delivery of the order has not been agreed delivery, the Customer should contact BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. In the event that the Customer does not do so, after 10 business days from the departure to delivery of the order it will be returned to our warehouses and the Customer will be responsible for the shipping and return costs to origin of the goods, as well as the possible associated management expenses.
If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.
5.4 Diligence of the delivery
The Customer must check the good condition of the package before the carrier that, on behalf of BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L., makes the delivery of the requested product, indicating on the delivery note any anomaly that could be detected on the packaging. If, after reviewing the product, the Customer detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. via email within the shortest possible time. possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be attended (only parts under warranty).
6. Return and cancellation policies
6.1 Returned goods:
Our policy, in compliance with current regulations, is to grant you the right to return any item purchased at BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. within 7 days from the date of receipt.
You will not have to provide any explanation, any item, bought in BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L., returned in its original packaging, sealed and in perfect condition will be accepted without further ado.
Within a maximum period of 15 days from the receipt of the return, BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. undertakes to refund it.
Before making the return, you will have to notify the customer service department.
If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will bear the costs of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping costs or return costs.
6.2 Order Cancelation:
If the cancellation of the order arrives before the departure of goods, the client will not have any expense. In the case of an annulment after the order is released, the customer will be responsible for the shipping costs as well as the return costs of this same order.
7. Privacy policies
Clients and Users agree to browse the website and use the content in good faith.
The Customer’s data will be used to send the sales made by BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. through email and to deliver the purchases. By the mere visit to the Web, Users do not provide any personal information or are obliged to provide it.
BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. undertakes to keep the maximum reserve and confidentiality on the information that is provided to it and to use it only for the indicated purposes. BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. presumes that the data has been entered by its owner or by a person authorized by it, as well as that they are correct and accurate.
Therefore, the Client is responsible for the veracity of the data and BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. will not be responsible for its inaccuracy of the personal data of the Clients. In accordance with current legislation on data protection, BODEGAS Y VIÑEDOS LADRON DE GUEVARA S.L. has adopted the appropriate security levels to the data provided by the Clients and, in addition, has installed all the means and measures at its disposal to avoid loss, misuse, alteration, unauthorized access and extraction of the same.